Careers At HGS

Customer Service Representative – Non-Voice

Job Code : HGS/314
PEORIA |IL Permanent

Job Description

In this role, you will be providing stellar customer service as you handle incoming inquiries through social media. The ideal candidate will demonstrate an empathetic and sympathetic approach while quickly analyzing a customer’s needs and helping resolve their issues. If you are a great writer, detail-oriented, and enjoy creative problem solving; consider a career with us today!

With this in mind, we are hiring for customer service representatives who are focused on providing world-class customer service via social media, helping customers with:

•    Handling customer inquiries through a variety of social media channels

•    Stay up to date to address ongoing retailer promotions and events

•    Escalate issues professionally when required

•    Document interactions quickly and accurately 

 What do we offer?

•         $11.00 an hour, with paid breaks, paid training and shift premiums

O   A real opportunity to move into a Tier 1 role @ $12/hour

•         Comprehensive health and dental plan after 90 days

•         50% top-up to your 401K contributions

•         A Full-Time Schedule

•         A Real opportunity to grow your career  

90% of our Management staff started their career as a Customer Service Representative                                    

•      Tuition Reimbursement program

O   Available after being part of the HGS team for one year

Along with a passion for helping people with technology, we look for:

•         A high school diploma (or GED)

•         Willingness to submit a background check

•         Shift Flexibility – Our customers need help Monday – 24/7

O   You will avg. 5 days 40hrs/week

•         A great team player

•         6 months customer service experience

Have questions?

Chat (8:30am-7:00pm EST Mon-Fri) or leave a message with us on www.joinhgs.com or Facebook @HGSUSA

HGS is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

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