Careers At HGS

Bilingual (Spanish / English) Customer Service Representatives

Job Code : HGS/313
EL PASO | TX Permanent

Job Description

Few things in life are more important than having the right health insurance at the right time.  As someone’s life changes, they need to feel that their healthcare benefits change to meet their current lifestyle.  With this in mind we are looking for Bilingual (Spanish / English) Customer Service Representatives – Healthcare who can:

Through inbound calls, give a pleasant and caring approach to each individual client, on each and every transaction.

Effectively communicate insurance information for the purpose of establishing health care changes, pricing, benefits & other questions around their policy.

Act as an advocate for each and every customer

Accurately confirm insurance information.                                        

Accurately & quickly document all interactions in a timely manner into multiple screens and database.                             

Quickly determine if an inquiry needs to be transferred to another business area in order to assist the customer’s needs.

What do we offer?

$10.50 an hour, with paid breaks, with fully paid training @$10.00/hour

A comprehensive health and dental plan after 90 days

50% top up to your 401K contributions

A Real opportunity to grow your career   90% of our Management staff started their career as a Customer Service Representative                                      

Tuition Reimbursement program Available after being part of the HGS team for one year


What are we looking for?

Great PC skills with data entry using multiple applications

1 year of customer service experience

High School Diploma or equivalent

Shift Flexibility – Our customers need help Monday to Sunday 6:00am-8:00pm

You would work 5/7 days and avg. 40 hours/week


Have questions?

Chat (8:30am-7:00pm EST Mon-Fri) or leave a message with us on or Facebook @HGSUSA

HGS is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

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