Careers At HGS

Customer Service Representatives

Job Code : HGS/297
Jacksonville | FL Permanent

Job Description

Be someone’s hero every day!

Join our team @HGSUSA and provide best-in-class service to customers when they need help the most! There is nothing like the feeling of providing safety, security and peace of mind to members when they call for emergency roadside assistance.   Come to the rescue and provide top-notch service by:

·         Listening & responding with the greatest concern to emergency road service requests & getting your customer back on the road

·         Actively navigate through multiple applications including performing geographical location spotting and data entry

·         Keep callers informed of the status and progress of their requests.

·         Possess the ability to effectively diffuse high tension situations in a goal driven environment

·         Negotiate with 3rd party providers to ensure calls are resolved in a timely manner

Besides feeling great by helping people in distress, you earn:

·         $11.00 an hour + Shift Premiums (after training)

o   M-F after 6pm earn an extra $0.80/hour

o   Weekends after 6pm earn an extra $2.00/hour

·         Fully paid training and paid breaks

·         Comprehensive health and dental plan after 90 days

·         50% top up to your 401K contributions

·         A Real opportunity to grow your career   
90% of our Management staff started their career as a Customer Service Representative                                     

·      Tuition Reimbursement program
available after being part of the HGS team for one year

Along with a passion for helping people, we look for:

•    A high school diploma (or GED)

•    Willingness to submit a background check

•    The ability to work evening shifts– including weekends – (3pm – midnight) *training hours will vary

•    A great team player & a winning attitude

•    6 months customer service experience

Have questions?

Chat (8:30am-7:00pm EST Mon-Fri) or leave a message with us on or Facebook @HGSUSA

HGS is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.


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