Careers At HGS

Customer Service Representative – Work From Home

Job Code : HGS/286
Illinois Permanent

Job Description

Think you would enjoy making it easier for people to get from one place to another AND helping the planet at the same time?

Then we have THE job for you …

In this role, you will provide awesome customer service via chat and phone (no sales involved!), supporting a company that is ‘driven’ to enable its members to have simple and responsible urban living.

*** Please note, only applicants currently living & authorized to work in Illinois, will be considered for this role.***

You will:

Assist Members with Sign Up

Adjust Reservation Times

Provide Basic Vehicle Troubleshooting

Resolve Billing Issues/Close Accounts

Support 3rd party drivers that utilize our service for work   

What do we offer?

We ship the equipment; you don’t need to go buy a computer      

A full time schedule @$9.50 an hour, with paid breaks, and attendance bonus (Shift premiums available for weekend and evening work)

Fully Paid Virtual/Remote Training

Comprehensive health and dental plan after 90 days

50% top up to your 401K contributions

A Real opportunity to grow your career   
90% of our Management staff started their career as a Customer Service Representative                                      

Tuition Reimbursement program
available after being part of the HGS team for one year

Along with a passion for helping people with technology we look for:

A high school diploma (or GED) – required

High Speed, hard-wired internet connection/Ethernet (non-wireless) - required

Willingness to submit a background check – required

Quiet workspace at home, free from interruptions

Shift Flexibility – Our customers need help Monday – Sunday, 24 hours a day!

6 months customer service experience - preferred

Have questions?

Chat or leave a message with us on Facebook @HGSUSA

 HGS is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

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