Careers At HGS

Customer Service Representative – Chat Only

Job Code : HGS/281
PEORIA |IL Permanent

Job Description

Do people turn to you for advice?  Interested in a customer service job that helps people make one of the most exciting decisions of their lives?

Then we have THE job for you …

By helping customers utilize world-class technology and data analytics, you will be able to guide each of their interactions into a terrific car buying decision while having a great experience at the same time!

Via SMS & Chat with excellent writing skills, you will:

•    Assist customers with questions about features and upgrades

•    Answer questions about vehicle financing

•    Help customers navigate through the car buying platform

•    Answer questions about availability and location for different types of cars

•    Escalate questions when appropriate

What do we offer?

•    $10.50 an hour, with paid breaks & training, and shift premiums

•    A comprehensive health and dental plan after 90 days

•    50% top up to your 401K contributions

•    A Full-Time Schedule

•    A Real opportunity to grow your career  

90% of our Management staff started their career as a Customer Service Representative                                     

•    Tuition Reimbursement program Available after being part of the HGS team for one year

Along with a passion for helping people with technology, we look for:

•    A high school diploma (or GED) - required

•    Willingness to submit a background check - required

•    Shift Flexibility – required    Our customers need help Monday – Sunday, 24 hours a day!  You will work an average of 5 days & 40 hours per week

•    A great team player - required

•    6 months customer service experience - preferred

Have questions?

Chat (8:30am-7:00pm EST Mon-Fri) or leave a message with us on or Facebook @HGSUSA

HGS is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

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