Careers At HGS

Customer Service - Communications

Job Code : HGS/280
EL PASO | TX Permanent

Job Description

We need dynamic individuals to join our Customer Service team to answer incoming calls for a growing leader in telecommunications.  Do you think you can help each and every customer know what it feels like to be satisfied with their entertainment provider?   If your answer is YES, we have a great opportunity

that provides:

$10.50 an hour, with paid breaks

8 Weeks of fully paid training

Sale commission once you finish training

Shift Premiums paid for evening and weekend shifts

A comprehensive health and dental plan after 90 days

50% top up to your 401K contributions

A Real opportunity to grow your career   90% of our Management staff started their career as a Customer Service Representative                                     

Tuition Reimbursement program Available after being part of the HGS team for one year

 

What would you be doing?

Delivering an exceptional customer experience by resolving customer’s questions, complaints and requests for service

Helping callers understand their bills and services

Sell customers ancillary services that complement their current services and/or lifestyle

Handling escalated and complex customer calls

Providing troubleshooting on technical questions related to home Television and Internet

 

Along with a passion for helping people with technology, we look for:

A high school diploma (or GED) – required

6 months customer service experience

Ability to perform your job duties while speaking in Spanish and English

Willingness to submit a background check - required

Shift Flexibility – Our customers need help Monday to Sunday 6am-10pm (Flexible w/school schedule provided AFTER 8 weeks of training)

Someone who is very comfortable with computers

The ability to multi-task easily

Have questions?

Chat (8:30am-7:00pm EST Mon-Fri) or leave a message with us on www.joinhgs.com or Facebook @HGSUSA

HGS is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

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