Application Support Specialist (Entry Level)
Job Code : HGS/228PEORIA |IL Permanent
Do you enjoy getting apps to work & helping others? Why not make a career out of it & build your 401K, earn a full-time wage, and have your college education reimbursed?
In this role, you will be providing awesome customer service by chat and phone (100% inbound and no sales) supporting an application that provides a seamless payment option for its users and helps people reap the social benefits of their payment platform... far beyond the moment of purchase.
The ideal candidate will demonstrate an empathetic and sympathetic approach while listening to customers, analyzing their needs and helping resolve their issues.
What do we offer?
$10.50/hr, paid breaks, financial perks, & comprehensive health and dental plan after 90 days.
• 50% top up to your 401K contributions
Interested in growing your career? Ask your HGS representative about our Tuition Reimbursement program (available after being part of the HGS team for one year). J
A Full-Time Customer Service Schedule
• Shift premiums available for weekend and evening work
A Real opportunity to grow your career
• 90% of our Management staff started their career as a Customer Service Representative
Along with a passion for helping people with technology we look for:
A high school diploma (or equivalent)
Successful completion of a full background check (we do this during the interview process)
Strong problem-solving skills
The ability to work any scheduled shift within a Monday – Sunday 7am – 10pm environment
A great team player
***2 years customer service experience preferred
Chat (9:00 am - 4:00 pm Mon-Fri) or leave a message with us on Facebook @HGSUSA
HGS is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.