Careers At HGS

Technical Support

Job Code : HGS/214
EL PASO | TX Permanent

Job Description

This position will act as the front line of interaction with our customers. This Technical Customer Support Rep will provide support and sales to customers via phone. In addition, you will document customer issues and feedback in order to improve the overall customer experience.

Responsibilities

·        Act as the front line support for our customers

·        Answer both technical and sales inquiries for customers

·        Successfully use support tools to provide customer resolutions and information

·        Ability to deescalate challenging customer situations

·        Document customer cases and pertinent details in internal CRM

·        Provide feedback on opportunities and gaps within current resources and processes

·        Effectively communicate across multiple channels (written/verbal)

·        Use knowledge and experience to help educate and assist your team

·        Grow your value and make a broader impact in the department

 Minimum Job Requirements: (Education, Experience, Skills)

·        High School Diploma or GED

·        1+ years of customer service experience analyzing and solving customer problems in a call center environment

·        Confidence of sales conversions a plus

·        Technical support experience a plus

·        Excellent written and oral communication skills

·        Ability to perform in a high volume, fast paced call center environment

·        Bilingual a plus



HGS is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

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