Careers At HGS

Customer Service DIY Gurus needed!

Job Code : HGS/213
PEORIA |IL Permanent

Job Description

Are you the person friends and family call to help fix things at home?  Think you would like to start on a career by helping people enjoy their home life while continuously learning about new plumbing products and technology?

Then we have THE job for you …

In supporting one of North America’s largest plumbing products companies you will provide awesome customer service via chat and phone (no sales involved!), supporting a company that believes that water has the way to transform the way its customers feel.

You will:                                                 

Walk customers through plumbing related troubleshooting questions             

Helping customers to check on the status of their orders                                    

Escalation of requests for service or replacement                                            

Response with empathy and professionalism to each caller’s concerns  

Continuously learn new product lines as they become available

What do we offer?                                    

$10.50 an hour, paid breaks, paid training & additional bonuses

Comprehensive health and dental plan after 90 days

50% top up to your 401K contributions

A Full-Time Schedule

A Real opportunity to grow your career   
“90% of our Management staff started their career as a Customer Service Representative”                                      

Tuition Reimbursement program
“available after being part of the HGS team for one year”

Along with a passion for helping people we look for:                                

A high school diploma (or GED) 

Qualified candidates must be able to pass a company-paid background check and drug screening.

Willingness to submit a background check

Shift Flexibility – Our customers need help Monday –Friday, 7:00am – 7:00pm, & Saturday’s 8:00am – 5:00pm – required

- You will work 5 days out of 6 avg. 40 hours/week

A great team player

6 months customer service experience 

Have questions?

Chat (8:30am-7:00pm EST Mon-Fri) or leave a message with us on or Facebook @HGSUSA

HGS is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

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