Article

Stories @ HGS: Artur

Make every interaction a positive one-Artur

Artur is a customer service advisor with HGS UK. He has been with us for almost a year now. He shares with us his experiences of working with HGS.

HGS: How has the journey been so far?
Artur:
It has been learning-filled. I joined HGS for the experience of working in a contact centre. Everyone here is supportive and friendly, and they have helped me with whatever I need to do my best at work.

HGS: What is your personal development goal in your current position?
Artur:
We are learning something new in every interaction, whether it’s with customers or within the team. We also get a lot of constructive feedback and pointers to improve from seniors and team managers. I want to apply my learnings on my job and progress as much as I can. The training is also beneficial in our work, so I look forward to more of that.

HGS: From what you observe, what is the impact of your role?
Artur:
We are in conversations with people from many walks of life. In each interaction, I have the power to make it a positive experience for the customer on the other end. Even among the team, I am in a position to spread positivity, so I take that aspect of the job very seriously.

In each interaction, I have the power to make it a positive experience for the customer on the other end.

HGS: What would you say to someone looking for a career with HGS? 
Artur:
If you are looking for a workplace to grow in your career, HGS can offer you many opportunities.

At HGS, there are no limits to learning and growth. We make sure every employee gets the opportunity to succeed professionally. Join us.