COVID-19 Statement - HGS is working to ensure the safety and wellbeing of our employees in the communities we operate. We understand that this is a rapidly changing situation, and are continually working with the local Government along with our agents to help keep them employed by moving our employees to a work@home environment to support our essential service business clients. For those who are not able to work from home, adhering to the social distance directives within our site.

Note:- All new hiring will take place virtually, and our advertised positions will be for work@home for the foreseeable future

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HGS Work@Home Stories: Antoinette

Antoinette is a quality analyst at HGS Jamaica. She shares her experience of working from home, since the onset of the COVID-19 pandemic.

HGS: What about working from home do you like the most when it comes to your role?

Antoinette: My favourite thing about working from home is that I’m more relaxed and can come up with innovative ideas to meet my targets. It also helps that I can fix myself my favourite dishes – ramen and boiled eggs, for example!

HGS: Tell us about one impactful moment at work you have experienced recently.

Antoinette: I had a brand advocate who was not meeting targets, so I invested in coaching her more frequently and giving her individualised attention. I got great returns as she started to meet targets and perform extremely well. I also notice that she applied the knowledge and skills gained from our sessions, which was rewarding for me.

HGS: What is something new that you have learnt at work recently?

Antoinette: I’ve learnt how much the support given by my colleagues normally helps me get the through the workday. Working from home, I’m learning to be my own support system.

HGS: How is HGS helping you virtually at work?

Antoinette: One of the biggest things we had on floor were the engagement sessions with the energy team. Now, the team is very active virtually and has been amazing with their outreach to our team. There is no change in how motivated and happy the advocates are after these sessions, even though we aren’t on premises.

At HGS, we enable an environment that allows room for creativity and innovation. Join us to work in a support culture.