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Job Description
Hinduja Global Solutions (HGS) is an innovative leader in Customer Experience and Business Process Management with over four decades of providing services. Our customer-obsessed ethos combined with a pioneering approach places digital solutions at the core of our operations. As we navigate the digital era, we strive to revolutionise customer experiences, equipping our clients with a significant competitive advantage. Please note, this role is only available for candidates based in Cape Town, South Africa, as it requires you to work on-site at our fantastic new office five days a week.
Are you passionate about delivering exceptional customer service? Hinduja Global Solutions (HGS) is seeking a Bilingual Customer Service Advisor to join our team onsite in Woodstock, Cape Town, South Africa. In this exciting role, you will be the first point of contact for a global client, assisting customers across multiple channels. This opportunity is perfect for those fluent in French and English, with outstanding communication skills in both languages. As a Customer Service Advisor, you will handle a variety of inquiries, including general questions, complaints, and policy changes. Your ability to prepare accurate documentation efficiently and pay close attention to detail will ensure smooth and professional interactions. By working closely with customers, you will embody the HGS commitment to quality and excellence, contributing to a culture that values training, personal growth, and continuous development. This is a role for someone who thrives in a fast-paced, dynamic environment. With the support of our team, you will engage with customers through phone, email, and webchat, addressing their needs with professionalism and efficiency. If you are solution-focused, proactive, and customer-driven, this is your chance to shine on a global stage.
Why choose us?
We are HGS; a global leader in customer experience management. With more than 18,000 employees spread across 9 countries, our mission is to make our clients more competitive by providing exceptional experiences. Powered by a people-first philosophy and experience serving over 1100 of the world’s leading brands, HGS is the perfect place to build your future!
Plus, working with HGS comes with benefits like:
- Earn up to R12,000 annually as a bonus, recognizing your hard work and dedication.
- Shift Allowance
- Annual Performance Bonus
- Ad Hoc Performance Incentives
- Fully funded transportation to your home after shift.
- Annual leave entitlement: 15 days upon commencement, 17 days after 2 years, and 20 days after 5 years.
- Comprehensive funeral cover.
- Medical insurance to keep you healthy and protected.
- Free meals are provided at the end of each month.
- Relaxation areas on site with free coffee, tea, and fresh fruit, plus bike stations that charge your mobile phone.
- Free Wi-Fi access throughout the workplace.
What we are looking for:
We are searching for a dynamic individual who is fluent in both French and English, with exceptional written and verbal communication skills. You will have a proven track record in customer service, ideally within a contact centre environment, and a strong ability to adapt to changing priorities. Your attention to detail, coupled with excellent organisational skills, will set you apart. The ideal candidate will demonstrate proficiency in Microsoft Office tools such as Word, Excel, and PowerPoint, along with experience managing customer relationship management (CRM) systems. You should be comfortable handling multi-channel communications and have the agility to tackle a variety of customer queries with a professional and solution-oriented mindset.
At HGS, we value individuals who are collaborative and eager to learn. If you are passionate about enhancing customer experiences and can thrive under pressure while maintaining accuracy and a positive attitude, we want to hear from you.
Requirements:
- Fluency in French and English (written and verbal) is essential. C1 Qualification required.
- Strong attention to detail and ability to prepare accurate documentation efficiently.
- Demonstrated experience in a contact centre or customer service environment.
- Proficiency in Microsoft Office (Word, Excel, PowerPoint).
- Familiarity with managing CRM systems and multi-channel communication platforms.
- Adaptability to work in a fast-paced, dynamic environment.
- A proactive, solution-focused approach with excellent organisational skills
As an equal opportunity employer, HGS is dedicated to inclusivity. We believe in the power of diversity to create an environment where every individual excels, and our diverse customer and colleague base is deeply understood.
