In this series, our recruiters speak about all that it takes to be a part of Team HGS.
1. Tell us about your education and experience in recruiting.
My education background includes an Associate Degree in Business Studies and a Bachelor’s Degree in Human Resource Management (with a minor in Marketing). Prior to working at HGS, I was a home country recruiter and liaison for an overseas-based company in Alabama. The knowledge I gained working overseas has directly benefited my current role as a recruiter here at HGS.
2.What are some must-have qualities you look for in candidates applying to HGS?
Patience and empathy are a must, along with good communication skills and the ability to close with a customer. By that, I mean being able to end the conversation with confirmed satisfaction, and having the customer feel that everything is or will be taken care of.
In my candidates, I look for the ability to help a customer feel their query will be taken care of, at the end of the conversation.
3. What is a question you never miss asking?
Are you willing to work in an organization that constantly changes? Further, what is your view on change?
4. What is your top tip for potential candidates?
Be courteous, speak with a smile and with clarity, and remain calm.
5. What do you tell your candidates about the culture at HGS?
HGS is not like the average contact center. It is actually a very “cool and caring” organisation.