Careers At HGS

Customer Service Associate - Quezon City

Job Code : HGS/1004
Quezon City

Job Description

Position Summary


Responsible for delivering outstanding customer service


Upbeat, outgoing, motivated persons, with the entrepreneurial spirit needed. 


Ensures customer satisfaction and loyalty by assisting and resolving a wide variety of customer requests, inquiries and complaints.


Roles & Responsibilities


Handles inbound calls on the first call, through the use of proactive customer service and call control techniques and proven troubleshooting procedures

Creates an exceptional experience for the customer by using professional customer service techniques, personalizing and focusing on adding value to the call

Retains existing customer/services through the use of proactive customer service/consulting techniques and enabling customers to perceive value in the service

Consistently improving product knowledge and understanding, participating in ongoing training in keeping with changing business strategies

Manipulate systems and escalate issues to the appropriate personnel for final resolution

Adheres to HGS' policies and procedures and maintain a positive attitude in support of HGS' Commitment to Excellence.

Performs other duties as assigned.



Education & Experience


Must possess strong interpersonal techniques:  is positive, pleasant, respectful and customer focused

Must possess a good command of the English language, including excellent enunciation and grammar

Ability to retain detailed important information and/or instruction

Ability to solve complex problems in a Customer Service oriented environment

Ability to comprehend, capture and interpret basic customer information

Ability to exercise emotional sensitivity to customer needs and challenges

Professional attitude, enthusiastic and reliable.

Sound knowledge of telephone etiquette



Working Details


Must be flexible and willing to work irregular hours including evenings, weekends, public holidays and any work schedule required to satisfy client and customer needs in a 24/7 work environment.