Customer Care Professionals
Job Code : HGS/867Iloilo
- Must have completed 2 years in college level (without any back subject/s).
- Has more than 6 months call center experience handling international accounts.
- Profile flexibility for those not meeting college education with at least 1 year BPO voice experience
- Exposure and knowledge of CSAT/NPS metric is preferred.
- Background with financial/sales international programs/accounts is preferred.
- Sales experience is an advantage.
- Strong English communication skills, both oral and written (at least neutral accent).
- Has exceptional customer service skills.
- Good interpersonal, analytical, and problem-solving skills.
- Computer literate specifically in MS Excel.
- Willing to work in shifting schedules, weekends, and holidays.
- Responsible for delivering outstanding customer service
- Upbeat, outgoing, motivated persons, with the entrepreneurial spirit needed.
- Ensures customer satisfaction and loyalty by assisting and resolving a wide variety of customer requests, inquiries and complaints.
- Handles inbound calls on the first call, through the use of proactive customer service and call control techniques and proven troubleshooting procedures
- Creates an exceptional experience for the customer by using professional customer service techniques, personalizing and focusing on adding value to the call
- Retains existing customer/services through the use of proactive customer service/consulting techniques and enabling customers to perceive value in the service
- Consistently improving product knowledge and understanding, participating in ongoing training in keeping with changing business strategies
- Manipulate systems and escalate issues to the appropriate personnel for final resolution
- Adheres to HGS’ policies and procedures and maintain a positive attitude in support of HGS’ Commitment to Excellence.
- Performs other duties as assigned.
- Competitive salary package
- Account incentives
- Night differential
- Paid leaves
- Rice Allowance
- Medical and Life Insurance