Careers At HGS

Customer Care Professionals

Job Code : HGS/867

Job Description

Minimum Qualifications:

  • Must have completed 2 years in college level (without any back subject/s).
  • Has more than 6 months call center experience handling international accounts.
  • Profile flexibility for those not meeting college education with at least 1 year BPO voice experience
  • Exposure and knowledge of CSAT/NPS metric is preferred.
  • Background with financial/sales international programs/accounts is preferred.
  • Sales experience is an advantage.
  • Strong English communication skills, both oral and written (at least neutral accent).
  • Has exceptional customer service skills.
  • Good interpersonal, analytical, and problem-solving skills.
  • Computer literate specifically in MS Excel.
  • Willing to work in shifting schedules, weekends, and holidays.

Position Summary:

  • Responsible for delivering outstanding customer service
  • Upbeat, outgoing, motivated persons, with the entrepreneurial spirit needed.
  • Ensures customer satisfaction and loyalty by assisting and resolving a wide variety of customer requests, inquiries and complaints.

Roles Responsibilities

  • Handles inbound calls on the first call, through the use of proactive customer service and call control techniques and proven troubleshooting procedures
  • Creates an exceptional experience for the customer by using professional customer service techniques, personalizing and focusing on adding value to the call
  • Retains existing customer/services through the use of proactive customer service/consulting techniques and enabling customers to perceive value in the service
  • Consistently improving product knowledge and understanding, participating in ongoing training in keeping with changing business strategies
  • Manipulate systems and escalate issues to the appropriate personnel for final resolution
  • Adheres to HGS’ policies and procedures and maintain a positive attitude in support of HGS’ Commitment to Excellence.
  • Performs other duties as assigned.

HGS Offers:

  • Competitive salary package
  • Account incentives
  • Night differential
  • Paid leaves
  • Rice Allowance
  • Medical and Life Insurance
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