Careers At HGS

Customer Service Representative

Job Code : HGS/43

Job Description

Minimum Qualifications:

·         Completed at least two years in college

·         Good to excellent verbal and written communication skills

·         Ability to work in a non-scripted environment

·         Proficient in MS Office and Internet browsing

·         Amenable to work in shifts and holidays

·         Willing to work in Iloilo


Job Type / Category

·         Handles inbound calls on the first call, through the use of proactive customer service and call control techniques and proven troubleshooting procedures

·         Creates an exceptional experience for the customer by using professional customer service techniques, personalizing and focusing on adding value to the call

·         Retains existing customer/services through the use of proactive customer service/consulting techniques and enabling customers to perceive value in the service

·         Consistently improving product knowledge and understanding, participating in ongoing training in keeping with changing business strategies

·         Manipulate systems and escalate issues to the appropriate personnel for final resolution

·         Adheres to HGS’ policies and procedures and maintain a positive attitude in support of HGS’ Commitment to Excellence.

·         Performs other duties as assigned.


HGS Offers:

·         Competitive salary package

·         Account incentives

·         Night differential

·         Paid leaves

·         Rice Allowance

·         Medical and Life Insurance


Recruitment Site:

• HGS Iloilo: • 2F Ayala Technohub Bldg., Smallville Complex, Mandurriao, Iloilo City



Customer Service Representative, CSR, Call Center Agent, Customer Service Agent, Inbound Agent, BPO, Business Process Outsourcing, Contact Center Representative, Customer Service Ambassador, Iloilo

Apply For This Job Back