Careers At HGS

Customer Service Representative

Job Code : HGS/43
Iloilo

Job Description

Minimum Qualifications:

·         Completed at least two years in college

·         Good to excellent verbal and written communication skills

·         Ability to work in a non-scripted environment

·         Proficient in MS Office and Internet browsing

·         Amenable to work in shifts and holidays

·         Willing to work in Iloilo

 

Job Type / Category

·         Handles inbound calls on the first call, through the use of proactive customer service and call control techniques and proven troubleshooting procedures

·         Creates an exceptional experience for the customer by using professional customer service techniques, personalizing and focusing on adding value to the call

·         Retains existing customer/services through the use of proactive customer service/consulting techniques and enabling customers to perceive value in the service

·         Consistently improving product knowledge and understanding, participating in ongoing training in keeping with changing business strategies

·         Manipulate systems and escalate issues to the appropriate personnel for final resolution

·         Adheres to HGS’ policies and procedures and maintain a positive attitude in support of HGS’ Commitment to Excellence.

·         Performs other duties as assigned.

 

HGS Offers:

·         Competitive salary package

·         Account incentives

·         Night differential

·         Paid leaves

·         Rice Allowance

·         Medical and Life Insurance

 

Recruitment Site:

• HGS Iloilo: • 2F Ayala Technohub Bldg., Smallville Complex, Mandurriao, Iloilo City

 

Tags:

Customer Service Representative, CSR, Call Center Agent, Customer Service Agent, Inbound Agent, BPO, Business Process Outsourcing, Contact Center Representative, Customer Service Ambassador, Iloilo

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