Careers At HGS

Sales Advocate: Outbound

Job Code : HGS/4
Kingston Permanent

Job Description

HGS is looking for a driven professional to join us as a Sales Advocate, to handle inbound and outbound calls for the client. At HGS, we have a work environment that ensures every employee realises their true potential and achieves success in their career. If you are a motivated individual with an entrepreneurial spirit, we want you on our team!

As a Sales Advocate, you will:

·         Cater to the needs of clients and customers in a 24/7 work environment

·         Take inbound calls from potential customers who are placing new sales orders and from existing customers who want upgrades in their current services

·         Make outbound calls to the available customer base to create awareness on new products/services

·         Address queries, provide support and sell different products to retain business

·         Have exhaustive knowledge of the products or services that are being sold and the ability to cross-sell products/services

·         Perceive every call (as applicable) as an opportunity to upsell, in addition to converting customer orders and reducing customer churn

·         Handle objections to the sale effectively

·         Record every interaction in the system for ease of researching, locating and offering information

·         Determine requirements by working with customers

·         Resolve issues and escalate the unresolved ones

·         Explore answers and alternative solutions, and implement given solutions

·         Fulfil requests and close transactions, and forward requests where necessary


Our ideal professionals have:

·         Demonstrated success in sales and customer service: Excellent grasp of sales, retention and service activities, negotiation and influencing, problem-solving and complaint-handling

·         Strong Interpersonal Skills: They are positive, pleasant, respectful, attentive and customer-focused. They should also be able to extend empathy in customer interactions.

·         Language and Communication Skills: Good command of English language with excellent enunciation and grammar, with proven abilities of effective oral and written communication

·         Analytical Skills: To comprehend, capture and interpret basic customer information to solve complex customer queries

·         Grasping Abilities: To retain detailed information and instructions

·         Typing Skills: Minimum 20 WPM with 85%accuracy

·         Skills that Give Them an Edge: Professional attitude, enthusiasm, reliability, strong knowledge of telephone etiquettes and MS Office, deep knowledge of industry trends and competitors

Working with HGS:

The culture of growth, learning, support and mentorship, compassion, and dynamism are the pillars of every employee’s life at HGS. In all our 70+ delivery centres, the atmosphere buzzes with the high energy levels of our people, who are raring to achieve both individual and organizational goals. To enable our employees to realise their true potential at the workplace, some of the benefits we offer are:

·         Competitive salaries and incentives

·         Subsidized lunch options

·         Health insurance

·         Company-paid life insurance

·         Regular employee engagement activities

·         Training and development opportunities for the next level

 Apply now to join us as a sales advocate, and we’ll see you on the floor soon!

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