Artur is a customer service advisor with HGS UK. He has been with us for almost a year now. He shares with us his experiences of working with HGS.
HGS: How has the journey been so far?
Artur: It has been learning-filled. I joined HGS for the experience of working in a contact centre. Everyone here is supportive and friendly, and they have helped me with whatever I need to do my best at work.
HGS: What is your personal development goal in your current position?
Artur: We are learning something new in every interaction, whether it’s with customers or within the team. We also get a lot of constructive feedback and pointers to improve from seniors and team managers. I want to apply my learnings on my job and progress as much as I can. The training is also beneficial in our work, so I look forward to more of that.
HGS: From what you observe, what is the impact of your role?
Artur: We are in conversations with people from many walks of life. In each interaction, I have the power to make it a positive experience for the customer on the other end. Even among the team, I am in a position to spread positivity, so I take that aspect of the job very seriously.
In each interaction, I have the power to make it a positive experience for the customer on the other end.
HGS: What would you say to someone looking for a career with HGS?
Artur: If you are looking for a workplace to grow in your career, HGS can offer you many opportunities.