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Don the Avatar of your choice Don the Avatar of your choice START I’m all set to go! I’m all set to go! I’m all set to go! I’m all set to go! I’m all set to go! I’m all set to go! Disclaimer: Please note that experience may be different and not exactly as shown in the journey here for every candidate joining contact center industry or HGS. This is created solely with the intent to give a glimpse into contact center journey for prospective candidates who may be interested to pursue and build a career in this industry. This is not intended to be any kind of job offer or screening test for any role at HGS. NEXT Ready? Let’s go! NEXT Click here to pick the call Your answer is correct, however consider the ‘best response’ That’s very good! Keep going! NEXT MENU CAFETERIA Customer Service is all about helping customers in a fast and professional manner - one caller at a time. Customer Service is all about helping customers in a fast and professional manner - one caller at a time. Success is inevitable with persistence and hard work Success is inevitable with persistence and hard work
Question 1: What does CSAT stand for? Customer Satisfaction Customer Standard Client Satisfaction Client Standard Question 2: How would you put a caller on hold? Request to hold, explain the reason and wait time Put them on hold without informing Disconnect the call as you look for information

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Hi, what seems to be an issue today?
Good morning sir! How can I be of assistance to you today?
How can I help you today?
My internet connection is really slow. Why is this?

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Let me get you in touch with my supervisor. He will guide you on the next steps.
We should be able to solve the problem together. Please clear your cookies and restart your modem. I can guide you through the process if you need help.
I’ll help you. Clear the cookies and restart your modem.
That worked! Thanks! It’s super fast now!
That’s good to hear! Can I help you with anything else?
No. That’s it. Thanks!

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Have a good day sir! Thank you for calling us
Phew! That’s a relief.
Okay
Ciao!
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Did you enjoy seeing what your future could look like? Did you enjoy seeing what your future could look like? Are you excited to start your new journey as a Customer Service Agent? Apply now and refer your friends! Apply now Spread the word- Share the experience with your friends!