Careers At HGS

Customer Service Executive : Non-Voice (Healthcare)

Job Code : HGS/129
Bangalore

Job Description

Position Summary

Job involves multiple administrative and customer service layers that includes review, investigation, adjustment (if necessary), remittance or denial of the claim.

Roles and Responsibilities

  • Understand the basic professional standards and established procedures, policies before taking action and making decisions.
  • Processing claims/developing projects/handling calls, as per the process guidelines.
  • Adhering to the SLA, and understanding Quality & Auditing parameters.
  • Maintaining TAT.
  • Assumes responsibility for work activities and coordinating efforts.
  • Meeting assigned productivity goals.
  • Understands the Values and Characteristics of perfect service and uses the Perfect service filters at work.
  • Adhering to the SLA.
  • Adhere to attendance and punctuality norms.
  • Acquiring knowledge & skills of related areas of the process.
  • Interpersonal relationship at work with peers, supervisors and should not have any recorded instance of misconduct.                                                

 Education & Experience

  • Graduates
  • Fresher 0-12 Months
  • Desired Skills and Abilities
  • Process SLA.
  • Awareness of ISO, ISMS.
  • Telephone etiquettes.
  • MS office.
  • Typing skills & computer skills.
  • Effective communication in English.
  • Good analytical skills.                                                                      

Criteria

  • Willing to work in Rotational shifts.
  • 5 days work/ 2 weekly offs.
  • Transport facility provided.
Apply For This Job Back