Stories @ HGS: Natoya

Natoya is one of our team leaders with HGS Jamaica. She has been with us for over 4 years now. She shares with us her experience of working in HGS.


HGS: How has the journey been so far?

Natoya: The journey has been great! I started as an advocate and gradually moved up the ladder being an escalations agent and then a quality analyst. Currently, I’m a team leader, and I love taking on the day to day challenges and learning new ways to overcome them.


HGS: What motivates you?

NatoyaMy son motivates me to come to work while my drive for excellence inspires me to do better every day.


HGS: What about HGS do you love most?

Natoya: Working here is fun, and being with people who feel like a family makes it even better. I have never felt like an outsider from day one. Also, my work is fun and engaging, whether it is dealing with escalations, liaising with clients, or coaching and supporting agents.


At HGS, we are proud of our family-like work culture that is consistent across all geographies. Join us for an enriching career.