Careers At HGS

Quality Analyst

Job Code : HGS/126
Bangalore, Chennai, Durgapur, Guntur, Hyderabad, Indore, Mangalore, Mumbai, Mysore, Nagercoil, Pune, Raipur Permanent

Job Description

Position Summary
  • Act as the liaison between supplier relationship management operations and other departments across the Supply Chain Vertical in building new processes and modifying the existing ones.
  • Creating & managing business process models.
Roles and Responsibilities
  • Monitor calls/ transactions and share feedback.
  • Certify OJT agents & share feedback.
  • Attend regular briefings & call listening sessions.
  • Conduct transaction calibrations.
  • Prepare reports as required.
  • Undertake process improvements.
  • Take calls as maybe required.
  • Conduct RCA.
Education & Experience
  • 1 year of experience as a QA.
  • Good oral, written communication skills.
  • Speak English and Hindi fluently.
  • Good listening and analytical skills.
  • Good with Excel & Power point.
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