Careers At HGS

Customer Service Representative – Voice (English & Kannada)

Job Code : HGS/133
Mysore Permanent

Job Description


Position Summary

We are seeking energetic and reliable professionals to join our team as Customer Service Officer. The successful candidates will be responsible for answering incoming customer calls or Chat, utilizing company policies to solve customer issues and directing calls or chat to the managerial team when necessary. Our Customer Support Officer are often the first point of contact for customers’ product or Service issues, so we are interested in hiring individuals with a commitment to customer satisfaction and an ability to make quick and accurate decisions.

 

This job is for one of our biggest e-commerce giant 


Roles and Responsibilities

  • Answer incoming customer phone calls and take appropriate action for each call
  • Maintain customer satisfaction ratings based on explicit criteria set forth by the company
  • Attend mandatory training sessions to stay updated on product or company policy changes
  • Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input
  • Input data into the company computer platform to keep each customer record updated

Education & Experience

  •  PUC/Under Graduates/Graduates/Post Graduates/Engineers
  • Fresher’s 

Desired Skills and Abilities

  • Regional Language Communication Skill - Kannada
  • Basic Telephone Etiquettes
  • MS Office
  • Typing Skills minimum 15 WPM with 85% accuracy & Basic System Navigation Skills
  • Ability to write, read and speak English to suit business need
  • Decision Making, numerical ability & logical reasoning
  • Customer Focus and Being Attentive

Benefits

  • Salary – INR 14500 Per Month 
  • Cab Facility during night shifts
  • 1 Rotational Weekly Off 
  • Reward and Recognition Program ·
  • Extensive Training Programs       
  • Opportunity to work for one of the biggest e-commerce giant

You can also directly Walk-in to our center from Monday to Saturday between 10 am to 5 pm!

Mythri Arcade, 2nd Floor, #2766/3 CH 50, 1st Cross, Kantharaja Urs Rd, Saraswathipuram, Mysuru, Karnataka 570009

Tags: "Fresher", "BPO", "Customer Service Representative", "Call Center", "Customer Support", "Day Shift", "Good Salary", "Kannada", "PUC", "Non-Voice", "Mysore"

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